Can I get cheaper phone and internet deals if I have Parkinson's?

If you have Parkinson’s, you may spend more time at home because of your symptoms. This can be isolating, so you may find support online helpful, or stay in touch with friends and family by phone.

But the cost of living crisis means that some people are having to take on more debt or just don’t have enough money to pay bills, including their phone and internet providers.

What are social tariffs?

Social tariffs are low-cost internet and phone deals designed to help people on certain means-tested benefits, including Universal Credit. They’re generally cheaper than regular broadband tariffs, and range from £10-£20 a month.

The tariffs are delivered in the same way as normal broadband packages, but at a lower price. The monthly price you pay for your social tariff should also stay the same throughout your contract.

Am I eligible for a social tariff?

Whether you qualify for a social tariff will depend on your broadband provider. Not everyone will be eligible for one. Some are only offering cheaper broadband packages to customers on specific benefits.

Only a small number of providers offer tariffs to people on Personal Independence Payment (PIP), Adult Disability Payment (ADP), Disability Living Allowance and Attendance Allowance.

For example, BT Broadband, Virgin Media and Sky Broadband don’t offer social tariffs to people receiving PIP, ADP or Attendance Allowance. But Vodafone and VOXI For Now offer social tariffs to those on PIP or ADP.

Several providers also offer social tariffs to people on one of the following benefits:

• Pension Credit
• Employment and Support Allowance (income-based only)
• Jobseekers Allowance (income-based only)
• Income support

If you claim Universal Credit, you’re eligible for any of the tariffs available. You can find a full list of the social tariffs available on the Ofcom website. 

I think I'm eligible. What should I do next?

The first step is to contact your current broadband provider and ask them about a social tariff, and whether you might be eligible. They can also give you advice on setting one up.

If your provider doesn’t offer a social tariff, you could switch to one that does. However, you might need to pay a fee to leave your current broadband contract.

Where can I get more advice?

The following organisations can provide further information and advice on social tariffs:

• AbilityNet
• Citizen’s Advice 
• Advice Direct Scotland
• Consumerline (in Northern Ireland)